So i directed my query to Flipkart and they were prompt with their response telling me they had exclusively launched this laptop in India in partnership with HP and the offer was very well valid. To confirm this i called the HP customer care, and lo n behold, they didnt even have any information on such a model much less the student offer attached to it, so their supervisor took my contact details and email address to get back to me after finding the necessary information. There was a student offer going on which was offering a 6000 rs HP carepaq of extended 2 years warranty + 4000 rs gift free from HP which led me to be very interested in this product. The trouble started even before buying the laptop. The laptop itself is beautiful, pretty much a copy of the mac with an added touchscreen and runs on windows 8. My initial choice was a Dell with a similar configuration but 3rd gen i7, which was ok but the product was out of stock so I started looking at options and found this laptop. Rest is upto you.īTW did not buy this from FK as it was OOS at the time.įlipkart was as usual swift with their delivery and support, but HP customer support is a whole different ball game. It is only for customers to make an informed choice. They take it as part and parcel of daily business.
They also do not mind if consumers go to the consumer court. They do not care for individual customers as they are making huge profits in the market. It has been over 2 months now, and I still am living with the problem as we (me and HP) are at a stalemate. Three engineers worked on it and left it in worst condition than it was before. HP refuses to replace it and insists on getting the entire thing reassembled leaving me to use a refurbished unit.
Although I reported the issue immediately, the store that sold it told me refused refund or replacement and told me to contact HP.
The entire keyboard moves up and down when a key is pressed. The keyboard has not been assembled correctly and there is a bump in the keyboard. The specifications of this notebook look amazing while searching for a NB to purchase, however, the build quality is not as good.
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